My order is missing an item - what do I do?
If you think there’s a product missing from your order or you think your order is late, please check your order confirmation and dispatch email first to make sure all of your products were due to arrive in the same delivery.
If you’ve ordered multiple products, please check the missing products aren’t on backorder or are due for delivery at a later date.
If you’re still sure you have a missing product, you’ll need to contact us within 5 business days of receiving your order. If you contact us after this time, we may be unable to assist you with your query.
If you need to contact us about a missing order, please call our Customer Care Team on 0800 316 3876. Our phone lines are open Monday to Friday, 9am–5:30pm.
If you’d prefer, you can also contact us online at any time.