When will I receive my refund?
We will be able to fully refund your purchase provided you follow the steps in the How do I return an item?
How long will my refund take?
It will take 14 business days from when you contacted us to receive your refund. Once your refund has been approved, the refund amount will be issued back to your original payment method.
If you contact us to arrange a refund more than 10 business days after delivery, we may be unable to provide you with a full refund for the goods being returned.
Will you refund the delivery charge if I return a product?
We can offer you a refund of what you paid for your product and free collection, but we’re unable to refund any original delivery charge of the returned product.
If you’d like further information about receiving a refund, please call our Customer Care Team on 0800 316 3876. Our phone lines are open Monday to Friday, 9am–5:30pm.
If you’d prefer, you can also contact us online at any time.
- About Us
- Place an Order
- How do I search & browse products?
- How do I use the Ink & Toner finder?
- How do I pay & confirm my order?
- How do I use the shopping basket?
- How do I use e-coupon & promotional codes?
- How To Pay
- Do I need to register as a customer?
- What payment methods do you accept?
- Can I receive a VAT invoice?
- How do I make a payment to my business credit account?
- How do I apply for a business credit account?
- What is your returns & refunds policy?
- How do I return an item?
- When will I receive my refund?
- My order is missing an item - what do I do?
- My Account
- What are the features of My Account?
- How can I manage my account information?
- Can I view invoices and statements online?
- Terms & Conditions
- Terms & Conditions for Business Customers
- Terms & Conditions for Personal Customers
- Price Comparison Terms
- Promotion Terms & Conditions
- Rewards Programme
- Buyers Guides & Videos
- Pens, Pencils and Refills
- Printers and Faxes
- Diaries, Organisers and Calendars
- Envelopes and Envelope Bags
- Filing Cabinets and Trolleys
- Filing and Archive
- Ink Cartridges and Toner
- Labels and Tags
- Office Desks and Tables
- Office Seating
- Printer Paper
- The Ultimate Guide to Stapling
- Suspension Files